Ordering Procedures, Policies and Terms of Sale

Business Hours

Our business hours are Monday to Friday from 9 am to 6 pm and Saturday 9am -4pm.

Shopping with us (Online)

It's easy! Place items you would like to purchase into your shopping cart by clicking on the Add to Cart link below the displayed product or click on the product to reach the product details page and you can order from there. Once an item has been put into your Shopping Cart, you can view the contents of your cart at any time by clicking on the View Cart button in the upper-right of the page header. For items that are in the Shopping Cart you can change a quantity or remove it from your basket. Just be sure and click the brown Update Cart button at the bottom of the cart each time you make a change. You can also remove an item from your Shopping  Cart by clicking on the brown X to the right of the item. From any page, you can always see how many items are in your Shopping Cart and their total amount by looking at the right side of the header bar the top of the page.

 

By the way we would never use your email or contact info for any other purpose than getting in contact with you through Pumpkin Moon. Your contact info will NEVER be shared and we never save your credit card info. You will then be taken to the appropriate page for payment. Make a copy of your order for your records. Done!

 

Prices

We are doing our best to offer our high quality products at fair pricing.

 

All items are subject to availability and pricing may change.

 

Backorder Policy - Out of Stock Items - Waiting List

We keep our web site as up-to-date as possible but sometimes we do have runs on items and can run out from time to time. Since most of the items we carry are rare or otherwise difficult to obtain, we do not backorder items nor do we accept pre-orders. If you wish, you can select the option on the checkout to substitute for a similar item and we will do so. If you do not want substitutions, indicate this and we will refund you instead.

Delivery Time

We make every effort to update our website so it reflects items we have in stock and are available for shipping. Orders are filled on a first come first served basis. We try to fill and mail out orders within 3 business days, however during our busy times, the time between receiving an order and mailing it out can jump to 5 to 7 days. We will do our very best to get your order out to you as soon as possible. If you want your items faster than regular post, consider Express post. Let us know and we can adjust your shipping costs to include that service.

 

Shipping Fees

The cost of filling a mail order is not simply a matter of placing postage stamps on an envelope.

 

For the safety of our products, we only ship in padded packaging so that they survive the rollers of postal sorting machinery. Although we do not attempt to "make money" on shipping and handling, we do try to recoup some of the costs.

 

Along with the obvious cost of postage, there are:

  • Merchant fees to process card payments. Card processing companies charge a flat fee per order plus fees based on card type, type of transaction, on top of the fees they collect for your credit card issuer.
  • Packing materials- Padded envelopes, forms, boxes, labels etc.

Please use a valid email address and phone number. This information will only be used to aide in processing your order and used should further information be required.

 

We ship our products using Canada Post Postal Service. It is the most economical for the majority of the orders we process.

Insurance and Shipping Damage Claims

All business transactions involve two or more parties, the customer and the merchant. Mail order purchases add a third party, the carrier. We do our very best, as the merchant, to ensure that your order is securely and properly packaged and that it is safely entered into the Canada Postal Service's system. If there is a problem please let us know.

 

In a nut shell?

We will do our utmost to ensure your experence from the time you make your order until you receive your parcel is a positive one! If you have questions please just ask and we will work together with you to ensure a great experience all around!

  • Visa
  • MasterCard
  • PayPal